Refund & Returns Policy

At sneakpoint, customer satisfaction is our priority. We aim to provide high-quality products with a transparent and hassle-free shopping experience. Please review our policy below before placing an order.

Returns Policy

• Return Window: You may return your order within 2 days of receiving it, provided the item is in its original condition—unused, undamaged, and in its original packaging (if applicable).
• Try Before You Buy: Before making a payment, you have the option to inspect and try the product. If it doesn’t fit or meet your expectations, you can return it immediately to the delivery agent.
• Condition Requirements: Returned items must be in their original condition, including all packaging, tags, and accessories (if applicable).
• How to Initiate a Return: To request a return, contact our customer support within 2 days of receiving your order. Our team will guide you through the return process.

Refund Policy

• Refund Eligibility: Once your returned item is received and inspected, we will process your refund accordingly.
• Refund Method:
  • If you paid in cash, your refund will be issued in cash upon return approval.
  • If you paid by credit card, the refund may take up to 1-2 business days to reflect in your account, depending on your bank’s processing time.
• Shipping Fees: Delivery and shipping costs are non-refundable under any circumstances.
• Damaged or Defective Items: If you receive a defective or damaged item, please report it immediately upon delivery or within 24 hours to qualify for a return or replacement. Any issues reported beyond this timeframe may not be eligible for refunds or exchanges.

Order Cancellations

• You may cancel your order before it is shipped to avoid unnecessary shipping fees.
• Once an order has been dispatched, it cannot be canceled or modified.